HBTA Policies and Procedures
Appeals policy and procedure - summary
A copy of the current form is available on this CD, but we recommend that you contact the Academy for the latest version. You will receive a new copy with each returned assessment, as well as with any documents relating to a formal complaint.
STU-POL-015 Academic Appeals policy v 5
The Academy operates under policies and guidelines which ensure respect for the rights and responsibilities for all. Our work as RTO trainers/assessors requires that we maintain a high degree of professionalism and operate in a non-judgemental and non-discriminatory manner under natural justice principles.
If you have an issue with the assessment process or outcome that requires resolution or mediation, you may first bring this to the attention of your assessor or a senior Academy staff member. All attempts will be made to obtain a just and equitable win-win outcome for all parties to the complaint or dispute. Where the complaint or conflict is such that it cannot be resolved internally, the matter will be referred to the appropriate external source for the nature of the complaint or dispute.
You have the right to appeal against any assessment, credit transfer or recognition decision that you may feel has been unfairly applied. We encourage you to discuss the matter with your assessor, the Director of Studies (or the Director of Operations where the Director of Studies is your assessor) first so that any issues can be addressed as quickly as possible. Forms for this are available with each assessment or may be obtained from the Academy at any time.
We have appointed Phoenix Compliance Management as the independent panel to review all appeals. You can contact the Director, Chris Stephens, by telephone on (02) 9499 4300. Their postal details are also listed on the policy.
The Appeal Policy and procedure allows you to obtain natural justice up to an including the Office of Fair Trading, the Department of Education and Training or common law. Your have a right to make an appeal or lodge a complaint without penalty or reprisal of any form.
Last updated on July 4, 2008