Business Programs
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BSB40807 Certificate IV in Frontline Management |
| overview - certificate requirements - relevant job roles - delivery - fees - recommended program - skills sets - what you receive - entry points - exit points |
Overview
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This Certificate programme is intended for those individuals who are employed in a supervisory capacity or who currently have mentoring/leadership functions as part of their existing job roles. The specific assessment requirements make this qualification unsuitable for anyone who is currently not employed in such a position. While some things can be simulated in a workshp environment, not all assessment requirements can be met this way.
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Certificate IV in Frontline Management
You will need to complete 10 units of competency to complete the full BSB40407 Certificate IV in Frontline Management. The combination of required core and elective units is identified on our enrolment form.
Entry requirements
HBTA does restrict enrolments to clients aged 18 - 65 with a minimum Year 10 level of English and Maths. Applicants must be employed in a supervisory or team leadership role (or have at least mentoring requirements) at the time of enrolling due to the specific evidence requirements of several key units.
You will not need to own a computer or specific software, but will be expected to complete some tasks electronically for specific units. Access to unit-specific software outside of workshops is highly recommended for both practice and assessment purposes. If you have any questions, please contact us.
Prerequisite and Corequisite requirements
There are no prerequisite entry requirements for any unit in this qualification.
Some units build on information presented in the Certificate III in Business, Certificate III in Business Administration, Certificate IV in Business Administration and Certificate IV in Customer Contact, but it is not essential that you complete any of these qualifications first.
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Relevant job roles
This qualification is suited to a broad range of job roles, including:
- Coordinator
- Leading Hand
- Supervisor
- Team Leader
- Administration Coordinator
- Senior Administration Officer
Please contact us for details about specific units which might be suited to particular small business settings.
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Delivery
Delivery Methods
Workshops are scheduled at weekly intervals for normal ("fee for service") enrolments in this program due to the number of practical assessment tasks required. Mentoring is available for distance education students if required. A minimum of six confirmed enrolments is required for us to facilitate a workshop. If we do not have sufficient enrolments to facilitate a workshop, you will be offered either a deferral or distance education with mentoring.
Seminars/workshops can also be facilitated for specific units, subject to sufficient enrolments being confirmed.
Please contact us for further details, particularly if there are identified delivery/assessment issues for a unit or units which you need to include, or you wish to confirm an appropriate selection for a specific job role.
Delivery issues
Our enrolment form contains an explanation of issues which could require negotiation:
- BSBFIA402A Report on financial activity
- BSBCMM401A Make a presentation
- BSBREL401A Establish networks
You should also be aware that past students have found units in business software to be challenging when they lacked basic skills in computer use or familiarity with Word and Excel to at least intermediate level. Touch typing, while not being essential for these units, is recommended for those attending workshops to avoid being left behind in practical exercises. While we can assist you develop the underpinning skills, you may incur additional costs.
Detailed information about these units is available on the National Training Information System search engine. If you have any questions about these units or the delivery issues identified above, please see the Special Notes section of our enrolment form, or contact us for clarification on how identified delivery issues can be addressed in your enrolment.
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Fees & charges
Enrolment fees are listed on our enrolment form and information brochure. They include all training resources needed to complete your program but exclude internet access, computer equipment and software, travel costs and/or self-catering expenses.
If you apply for recognition of prior learning or current competencies but your evidence is not sufficient, you may be liable for an additional $60.00 per unit to cover any gap training and assessment.
These fees do not carry GST. However, we do apply GST to our service charges. These are listed on our Fees and Charges page.
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Recommended program
This qualification is intended to meet a wide variety of leadership and supervisory contexts. Except for core unit specified in the training package, only "Highly Recommended Elective Units" are suggested at this time.
We are happy to assist with selecting units that are best suited to particular employment outcomes, particularly where the Highly Recommended Electives are not suited to your position.
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Certificate IV in Frontline Management skill sets
There are no official skill sets identified for this qualification.
We recognise that there are times when what you need is training in or recognition of specific skills rather than a full qualification.
We are happy to provide custom skills sets to suit your particular needs. You are welcome to contact us and discuss your requirements either for personal or organisation training and development.
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What you receive
Applicants who have successfully met all competency requirements will receive a Certificate IV in Business Administration upon completion of their program.
All skill sets are acknowledged by either a Statement of Attendance or a Statement of Attainment. The latter can only be issued to those who have met all competency requirements for the unit/s relevant to that skill set.
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Entry Points include:
- after achieving BSB30407 Certificate III in Business Administration, BSB31207 Certificate III in Frontline Management (not currently on Scope), BSB40507 Certificate IV in Business Administration or other relevant qualifications or
- providing evidence of competency in the majority of units required for the BSB30107 Certificate III in Business, BSB30207 Certificate III in Customer Contact, BSB30407 Certificate III in Business Administration or other relevant qualifications or
- with some vocational experience assisting in a range of support roles without a formal business qualification
- individuals who have secured employment in a relevant job role or
- individuals who seek employment in a relevant job role or
- people currently employed in following indicative job roles and seeking advancement
- Accounts Clerk
- Customer Service Advisor
- Import/Export Clerk
- Office Administrator
- Student Services Officer
- Medical Records Officer
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Exit Points include:
- improved opportunities for employment in a relevant job role
- progression to qualifications such as
- Certificate IV in Training and Assessment
- Diploma in Frontline Management (not currently on Scope)
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Last updated on June 21, 2008